Privacy Policy

Effective date: November 9, 2026

This Privacy Policy explains how Gnex Inc, doing business as New York Fulfillments ("NYF", "we", "us"), collects, uses, protects and deletes information when we provide warehousing and order fulfillment services, and when you visit this website.

1. Who this policy covers

• Clients: the businesses that use NYF to store and ship their products, and the people who work for them.
• Buyers: the end customers who buy from our clients (for example on Amazon or a client's online store) and whose orders we pack and ship.
• Website visitors: anyone who visits this website.

We are a service provider to our clients. Our clients decide which orders we fulfill. Each client is responsible for its own privacy policy toward its buyers.

2. Information we collect

Order and shipping information

To fulfill an order we receive, from our client or directly from the sales channel the client authorizes (such as Amazon), the information needed to ship it:

• order number, order date, items, quantities and shipping service;
• the buyer's name, shipping address and, when provided for delivery, phone number.

We do not ask for, and do not need, buyers' payment card details, passwords or account information.

Client information

Business contact details (names, work email, phone, address), product and inventory details, and billing records needed to run our services and invoice our clients.

Website

This website has no sign-up, no forms and no advertising or tracking tools. Our hosting provider may keep standard technical logs (such as IP address, browser type and time of visit) for security and to keep the site running.

3. How we use information

We use buyer order and shipping information only to fulfill and ship the order: picking and packing, creating shipping labels, handing the package to the carrier, tracking delivery, and handling a return or delivery problem for that order. We also use order records to bill our client for the work.

We do not use buyer information for marketing, advertising, profiling, or to contact buyers for any purpose other than delivering their order. We do not combine it with other data to build profiles.

We use client information to provide and bill our services, to communicate with clients and to meet our legal obligations.

4. Information from Amazon

When a client authorizes NYF to receive its merchant-fulfilled Amazon orders, we access only the order and shipping information needed to ship those orders. We handle that information in line with Amazon's Selling Partner API policies, including its Data Protection Policy and Acceptable Use Policy. We use it only to fulfill that client's orders, we do not share it except as described in section 5, and we delete buyer personal information as described in section 7.

5. Sharing

We do not sell, rent or trade personal information. We share it only:

• with shipping carriers (such as USPS, UPS or FedEx) to the extent needed to deliver the package (name, address and, where the carrier requires it, phone number);
• with the client the order belongs to;
• with service providers that host or run our systems, only so they can provide that service to us, under confidentiality obligations;
• when required by law, a court order, or to protect the rights and safety of people or property.

6. How we protect information

• Information is encrypted in transit (HTTPS / TLS 1.2 or higher) and encrypted at rest in our systems.
• Access is limited to authorized NYF staff who need it to do their job, with individual logins. Access is removed when it is no longer needed.
• Credentials and access keys for connected sales channels are stored encrypted and are never shown in our apps after they are saved.
• Printed documents with buyer details (such as packing slips and labels) go with the package or are securely destroyed.
• We keep records of access and changes in our systems, and review our security practices regularly.

No system is perfectly secure, but we take reasonable steps to protect the information we hold.

7. How long we keep information

• Buyer personal information (name, address, phone) is deleted or removed from our records within 30 days after the order ships, unless we must keep it longer to meet a legal requirement (for example tax or accounting rules). If we must keep it, we keep it only for that purpose and only for as long as required, and it stays encrypted.
• Order records with personal information removed (such as order numbers, items and quantities) may be kept for billing and inventory history.
• Client business records are kept for as long as we work together and as required by law.
• If a client stops using our services, or if Amazon or the client asks us to delete its data, we delete it within 30 days unless the law requires us to keep it.

8. Security incidents

If we discover a security incident affecting personal information, we act quickly to contain it, notify the affected client without undue delay, and notify Amazon within 24 hours where the incident involves information we received from Amazon. We also give any notice required by law.

9. Your choices and rights

Depending on where you live, you may have the right to ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop us sharing it. To make a request, email info@newyorkfulfillments.com with the subject "Privacy request" and include your order number or the store you bought from. We may need to confirm your identity. Because we hold buyer information on behalf of our clients, we may pass your request to the client (or the sales channel) the order belongs to and will help them respond. We will not treat you differently for making a request.

Clients can ask us at any time to export or delete their data, subject to legal requirements.

10. Cookies

This public website does not use advertising, analytics or tracking cookies. Our separate client and staff login systems use only the cookies or browser storage strictly needed to keep a user signed in.

11. Children

Our services are for businesses. We do not knowingly collect information from children under 13 except as part of a shipping address on an order placed by an adult.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above. If a change materially affects how we handle information, we will tell our clients.

13. Contact us

Gnex Inc (doing business as New York Fulfillments, "NYF")
334 County Route 49, Suite 105
Middletown, NY 10940
United States
Phone: (845) 782-2301
Email: info@newyorkfulfillments.com